That's possible. It's also possible that she is a shitty human being who didn't feel like working. Neither of us know her personally but hanging up on 911 callers and then casually saying "I didn't feel like working" would suggest she is just a terrible person.
Granted, but she also doesn’t serve the benefit of a doubt. If she was having trouble performing her job she should have told someone and sought help. Not put countless others lives in danger. I think at that point, it’s morally ok to suspend empathy for her.
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u/Either-Outside6740 6h ago
I was thinking the same - maybe some undiagnosed ptsd going on.